Two customer service issues that need special attention:
First, a gentle reminder about respecs. We've had respecs in the game for a
few months now, and the initial confusion has subsided. The system is
simple - everyone gets two single-line respecs, one at level 20, and another
at level 40. These respecs "expire." You must use the level 20 respec at
level 20, and the 40th one at 40. If you level past those points, we are
very sorry, but we can't give the respecs to you once they're gone. If you appeal asking for a do-over, the appeal will be closed, and you'll get an email saying that we can't help you. Please think carefully about any respec you may do, because we can't give you a second chance.
And second, with the addition of our newest tradeskills, we're seeing an
upsurge in macroing. If you'll take a quick glance at our rules of conduct,
you'll see that macroing is specifically prohibited. Furthermore, macroing
is just plain unfair to all the crafters who are legitimately playing the
game. So, we're going to be even more aggressive than usual about tracking
down cheaters, and taking away their unfair advantage over honest players.
Macroing is using any program, hack, tool, or piece of equipment to skill
up, or in any way gain an advantage over people who are using the "normal"
playing tools. Yes, this includes the "pecking bird" devices people set up
or wedge onto their keyboards (also known as dime macroing), so that they
can skill up while AFK. The penalty for being caught macroing is listed in
the rules as flat out banning. I wanted to let you guys know now, though,
that the penalties may also include suspension, the removal of your
tradeskill points, or anything else Mythic decides is appropriate. We just
want to keep it fair.
Thanks everybody.