Current server message:
Welcome to Dark Age of Camelot! All servers are currently up and running version 1.99. Thank you for playing.
It is understandable that many of you have questions regarding the character transfers and everything involved with it. To answer some of your questions, we have put together this FAQ:
/freexfer Questions
Q: Do I need to do anything before I run /freexfer?
A: If you're not a guild leader, you can just run "/freexfer", choose a listed server in the new cluster, log out and wait to be notified by email when the transfer is complete. Of course, you may want to communicate with your friends and guild-mates to make sure you meet up when you transfer over. If you had a house, you'll find all its contents in the repossession merchants in the housing market area on the destination server. If you're a guild leader, there is a bit more for you to do, and you should read the detailed instructions posted to the Camelot Herald.
Q: If I have a house in repossession on my current server, will the items be transferred to repo merchants on the destination server?
A: Yes. All vault contents, including repo vaults and your consignment merchant vault, will be transferred over.
Q: Do I have to wait for each /freexfer to complete, or can I load up transfers one after the other?
A: The transfer system will queue your requests, so you don't have to wait for one /freexfer to complete before queuing the next. The process should not leave you waiting for long, though.
Q: The instructions say "At 12:01 a.m. EDT on Wednesday, everyone else will be able to rename their characters." Does this mean everyone can change their name, even if there wasn't a name conflict?
A: No. Currently, all discussion of renaming is only in the context of players who have name conflicts.
Q: If there's a name conflict, can I keep the name with the number in it?
A: No, when you are prompted to rename your character, it must be given a valid name without a number in it. The numbers are only there for the transitional period between when you transfer and when we start allowing renaming.
Q: I saw that when using /freexfer, you get the house deed and a stipend for the lot. Is the stipend going to be the cheap rate of 300 gold or will we get the amount of a fresh lot? What price do lots start out at?
A: The lot stipend is 500 gold, and lots will start out costing 100 platinum. As most of you know, lot prices fall over time. We didn't want to make getting your choice of housing lot a competition of who can log in the fastest after servers come up. By allowing the lots to start out expensive and become increasingly affordable, it gives more people a chance to get the lot they want if they are willing to pay more than other players for it.
Guild Transfer Questions
Q: The instructions say the "/gc packhouse" command must be run by a character who is a rank 0 and does not have a house. Does this mean the character cannot have a house or that the account cannot have a house?
A: It means that the "/gc packhouse" command must be run by a rank 0 character who does not have a house. You can have other personal houses on the account, and even on the same server, just not that character's personal house.
Q: Do I have to empty out my guild house vaults for transfer?
A: No. When you run "/gc packhouse," all your guild vaults get moved over as personal house vaults. If you have any personal house vaults with items in them, the guild vaults will replace the empty vaults after them. Similarly, if there's anything in the guild's consignment merchant vault, that will be moved over to become your personal consignment merchant vault. If you do not have enough vault space (things on the guild consignment merchant and your personal consignment merchant, not enough empty personal house vaults), then the command will not go through and you will be notified of the reason.
Q: Can I use "/gc packhouse" if I already have things on my repossession merchants?
A: Yes, but if you have items on your repossession merchant bankers (consignment money, decoration, and garden bankers) from a house being repossessed due to account inactivity, when you /freexfer, you may lose some or all of the things in your old repo vaults. The /freexfer system uses the repossession merchants to move your house, and you are not expected to have a house while you still have items in your repossession merchants, so clean out those repossession vaults before moving a new house!
Q: Can we rename our guild when reforming it on Ywain and still have our realm points, bounty points, merit points, and guild level, or is "/gc form <name>" limited to guilds whose name has already been created?
A: If your guild's name is available, you cannot select a new name for your guild. This is done to prevent people from squatting guild names while guilds are still transferring over.
Other Questions
Q: How many characters am I allowed to transfer?
A: With the clustering of our lobby (from your perspective, the character select), we have provided support for 10-servers worth of 10 characters per Realm. That translates to 100 characters per Realm on a per account basis.
Q: Since you are allowing a single account to have characters across all three Realms, will there be a Realm timer for switching back and forth between the Realms?
A: Yes, but not so much to be a hinderance. The Realm timer will be 5 minutes.
Q: I have a -Ywain# stuck to the end of my name on the new server. I thought you were getting rid of those?
A: We are, but not immediately.
Q: Speaking of housing regions, I thought you were only going to have a single region for housing for each Realm. Is that still the case?
A: No. In order to create as much space as possible for people with many characters, we clustered our lobby. We decided to go ahead and leave the extra housing regions that were associated with these clustered lobbies. So now, there will be 10 housing regions per Realm.
Late Arriving Questions
Q: How fast will the housing lot prices drop? (Added 10:10 a.m. EDT)
A: The prices will drop over the period of three days. By the end of the 3rd day, the price will be back to 300 gold.
Q: I have a lot of decor on my walls. Does this end up on the repo merchants or just disappear? (Added 10:10 a.m. EDT)
A: Your decorations and trophies get automatically repossessed when you do a "/freexfer". The indoor decorations go to one repossession merchant and the outdoor ones go to another.
Q: Does your guild emblem and colors transfer over with the rest of your guild data? (Added 10:20 a.m. EDT)
A: Unfortunately, no. The guild leader in charge of reforming the guild must recreate the guild's heraldry.
Q: Are the character transfers mandatory? (Added 11:40 a.m. EDT)
A: Yes. While the original servers will continue to run, once we disable character creation on the 18th, we will begin deactivating areas of content.
Q: What if someone is unable to access their characters during this transfer period? What happens to their characters? (Added 11:40 a.m. EDT)
A: Any untransferred characters will remain on their existing servers. If a currently absent player returns, they will be able to log in and initiate the transfer. Eventually, we will move this functionality to our account center, but that may not happen for quite some time. Late-returning players to the Classic servers will still be able to complete their token trade-in when they return to the game before they transfer.
Q: Do we transfer all of our characters individually or does the transfer take all of our characters at once? (Added 11:42 a.m. EDT)
A: You will have to transfer each character individually.
Q: I don't see Ywain on the Herald. What's up with that? (Added 1:40 p.m. EDT)
A: A separate team is working on updating and upgrading certain components of the Herald to support Ywain. That work is in progress but had been delayed. So there will be a short period of time without statistical updates on the Herald with regard to Ywain. We apologize for any inconvenience this may cause.
Q: There are a few confusing facts about gc house transfer still. Yesterday you pick up all vaults and merchants first, today it seems to all go to repo merchants from hook points. Can you do it either way or is one way safer for items over the other? (Added 5:00 p.m. EDT)
A: The "/gc packhouse" command requires that you pick up items off your hookpoints. However, any items on hookpoints when you do a "/freexfer" will be correctly repossessed.
Q: I used /freexfer a while ago, but I haven�t received an email about it. (Added 09/10/09, 1:00 p.m. EDT)
A: Make sure that we have an up to date email address for you. If that checks out, check to see if our email was caught by your spam filter. Finally, you can log in to see if your character was transferred to the new server, or if it�s still on the old server.
Q: I checked, and my character is still on its original server and I don�t have an email about it. (Added 09/10/09, 1:00 p.m. EDT)
A: While you can queue up an number of transfers while you�re online, your account must be entirely logged out for your transfer to go through. Even if you�re at character select or playing on another server, the transfer will not go through until you log off.
Note: This FAQ may be updated as new questions come in.
